Flying Blue is a customer loyalty program that allows customers of many airlines, such as Air France, KLM, Transavia, Aircalin, Kenya Airways, and TAROM, to redeem their loyalty points for a variety of different benefits.
Customers of Air France and KLM’s Flying Blue loyalty program have been notified that a portion of their personal information was made public after a compromise in the security of their accounts. The list of data that might have been compromised includes the individuals’ names, email addresses, phone numbers, most recent purchases, and Flying Blue information such as their accumulated mile balance.
The breach notifications emphasized that consumers’ credit card information and other payment details were not exposed in any way by this event.
Customers whose information was compromised received a notification that their accounts had been locked as a result of the incident and were instructed to visit the websites of KLM and Air France in order to reset their passwords.
Our security operations teams have identified potentially malicious activity in connection with your account that was carried out by an unauthorized party. We have taken urgent steps to put a stop to any future exposure of your data by putting remedial measures into effect.
The attack was verified by the official KLM Twitter account, which also informed one of the customers who was affected.
In a joint statement, Air France and KLM acknowledged the data breach and reassured customers that their sensitive information, such as credit card details and passport numbers, had not been compromised.
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